Privacy Statement | Treeview Estates

Treeview Estates Privacy Statement

Treeview Estates Pty Ltd ABN 13 123 741 056 (“Treeview”, “we”, “us”, “our”) is committed to
protecting your privacy and to ensuring we can provide the best possible facilities and services. As
part of this commitment this Privacy Statement outlines how Treeview manages the personal
information we collect and hold about our residents, service providers, suppliers and employees.

What information do we collect?

To effectively perform its function as a retirement village operator we need to collect certain
personal information. We may therefore request information about:

your name, gender, address, phone number(s), email address and other contact

information;

the name, address and phone number(s) and other contact information for your

emergency contacts;

your date of birth;
your health status;
your financial institutions for billing purposes or payment of wages and salaries or

accounts;

records of our interactions with you such as notes, either paper-based or electronic;
preferences for activities and/or events; and
feedback on our services.

What information do we collect?

Information may be collected via conversations we have with you or your nominated
representative either in person, on the telephone, via email or other electronic means and forms
we may ask you to complete either written or online.

When collecting personal information, Treeview will, where possible, indicate the purpose for
the collection and use of the information, to whom it may be disclosed and how you can request
access to the information. Treeview only collects information that is necessary for Treeview to
perform its functions as a retirement village operator.

Treeview will always endeavour to collect all information directly from you. However, from time
to time, we may also collect information from other sources, such as from your family or
nominated representative(s) or from previous employers about your work history and
performance. If you choose not to provide us with information we request, we may not be able
to provide you with the facilities and services you require or provide you with employment.

How do we use your information?

Treeview uses the personal information it collects for the purposes of providing retirement
village services and for the effective operations of its business. This includes, but is not limited
to, using information to:

provide appropriate facilities,
provide your updated personal information our service providers in order for us to provide

services, such as emergency call services, to you

update our records and keep your contact details up to date
enable contact and lawfully liaise with substitute decision maker(s) regarding a resident’s

health status

undertake quality assurance and stakeholder satisfaction activities
practice effective risk management
resolve concerns
assess the performance of our website and to improve, optimise and protect its operation
undertake employee selection, recruitment and management activities

When do we disclose information?

Treeview will only disclose personal information for the particular purpose for which it was
collected and to provide and manage the facilities and services it provides to residents.

Treeview may disclose information to third parties including, but not limited to:

service providers and suppliers engaged by us;
health professionals and health services that may be involved in managing or treating
you;
any persons acting on our behalf, including professional advisers and consultants;
any authority, agency or individual, where disclosure is permitted or required by law.

Where Treeview engages contractors, service providers or others to act on our behalf, we will take reasonable steps to protect the privacy of all information disclosed and require such parties to comply with any relevant privacy laws. You have the right to ask these organisations or contractors for access to information they hold about you. If we send your personal information outside of Australia we will require that the recipient of the information complies with privacy laws and contractual obligations to maintain the security of the data.

When do we disclose information?

Treeview holds personal information in a combination of secure electronic and hard copy
formats. We take all reasonable steps to ensure that any personal information held by us is
protected from misuse, loss and unauthorised modification or disclosure. Such steps include,
secure physical storage of documents, office premises security measures, network and
communications security measures and quality systems procedures. Treeview will keep
information for as long as it is required to be able to provide the intended service(s) or to meet
legal and regulatory requirements. Treeview will take reasonable steps to permanently deidentify or securely destroy personal information that we no longer require for any purpose
except in limited permitted circumstances.

Treeview will take reasonable steps to ensure that personal information it collects, uses and
discloses is accurate and current. It does so via its own internal quality systems and auditing
procedures.

If you believe any information that we hold about you is incorrect, incomplete or out-of-date,
please contact us. We will respond to your request within a reasonable period and will take
reasonable steps to amend your records.

How do you access your information?

You have a right to reasonable access to any information that Treeview holds about you. To
request access to your information, please contact the Operations Manager (contact details are
outlined below). At the time you make your request, we may ask you to provide a written
request detailing the information you are seeking to access and if you are an authorised
representative, to provide documented evidence that lawfully authorises you to act on the
individual’s behalf. We reserve the right to charge for providing access to certain information, as
permitted by law and you will be informed of this at the time of your request. We will always endeavour to meet your request for access within a reasonable timeframe and in the manner
requested by you if your request is reasonable.

However, in some circumstances we may decline a request for access to information such as
where we no longer hold the information, or where denying access is permitted or required by
law. If we are unable to give you access to the information you have requested, we will give you
written reasons for this decision when we respond to your request.

How do we use and protect online data?

You have a right to reasonable access to any information that Treeview holds about you. To
request access to your information, please contact the Operations Manager (contact details are
outlined below). At the time you make your request, we may ask you to provide a written
request detailing the information you are seeking to access and if you are an authorised
representative, to provide documented evidence that lawfully authorises you to act on the
individual’s behalf. We reserve the right to charge for providing access to certain information, as
permitted by law and you will be informed of this at the time of your request. We will always endeavour to meet your request for access within a reasonable timeframe and in the manner
requested by you if your request is reasonable.

However, in some circumstances we may decline a request for access to information such as
where we no longer hold the information, or where denying access is permitted or required by
law. If we are unable to give you access to the information you have requested, we will give you
written reasons for this decision when we respond to your request.

How do you access your information?

When you access Treeview’s website, anonymous technical information may be collected about
user activities on the website. This may include information such as the date and time you
accessed the website, the type of browser used, the pages of the website you visited and any
documents you downloaded. This information is used by us to make decisions about
maintaining and improving our website and online services. This information remains
anonymous and is not linked in any way to personal identification details. We may provide links
to useful websites on our website. While we have confidence in these websites these linked
sites are not under our control, and we cannot accept responsibility for the conduct of
companies linked to our website. Before disclosing your personal information on any other
website, we advise you to examine the terms and conditions of using that website and its
privacy statement

Contacting Treeview

If you have any questions or feedback about this privacy statement or how your personal
information is handled by Treeview, you can contact the Operations Manager. We are happy to
provide a copy of our comprehensive Privacy Policy on request. You can contact us by
telephone, mail or email.

MAIL
Private and Confidential
Operations Manager
Treeview Estates
9 Col Drew Drive
South Bowenfels NSW 2790

EMAIL
office@treeview.com.au

TELEPHONE
02 6352 4805

Treeview will manage any concerns in relation to your information internally, directly with you.
If you are not satisfied with our response, or if you do not feel your complaint has been
resolved, you can seek advice from the Office of Australian Information Commissioner by
telephoning 1300 363 992.