About Us
Where it all began
Treeview Estates was built from the ground up by the owners and directors Andrew Evetts and Ian O’Rourke in 2005. Our first residents moved to Treeview in December 2007 and we have been growing ever since.
Construction of the village was recently completed and is now a bustling community of 145 villas and over 200 residents. Andrew, as the Managing Director, takes a hands-on role in managing the village and ensuring the Treeview team is focused on delivering an exceptional service to all residents.
Our Values
The core principles that underpin our culture and guide how we operate every day:
We pride ourselves on our integrity
We believe our reputation and residents’ trust are paramount to how we operate. We work with transparency, fairness and empathy across all areas of our operations. We endeavour to provide accurate and timely information to ensure all members of our community feel informed and valued.
We provide outstanding service to our community
We recognise the privilege and responsibility we hold in delivering and safeguarding an enjoyable and independent lifestyle for our residents. We deliver attentive and personlised support and respond to difficult situations with discretion and sensitivity. We are regularly seeking feedback and looking for ways to improve our services and facilities.
We recognise our team’s collective strength
We value that each individual brings a range of knowledge, skills and experience to our organisation. We acknowledge our ability to achieve more when we work together, yet also believe individual accountability is crucial to achieving our vision.
Customer Service Charter
Treeview Estates (Treeview) is committed to delivering the highest standard of customer service to our residents and the broader Treeview community. Our customer service is delivered by skilled, professional, empathetic and courteous staff. In providing services, we ensure our team members:
- Deliver high quality service with minimal delay;
- Have the training, experience and capability to understand and respond to issues;
- Are informed of our current policies and procedures;
- Treat everyone with respect and dignity; and
- Address sensitive matters with discretion.